Courses for ServiceNow

ServiceNow Fundamentals

(Formerly "System Administration") Designed for system administrators who are new to the ServiceNow ecosystem. Implement various system admin functions in your own instance, learning to perform fundamental admin & config tasks

ServiceNow Advanced Administration

Deep dive into Service Catalog, Reporting, Workflows, CMS, web-services integrations & more. Administer, fine-tune features based on organizational needs, & improve the user experience. Implement new workflows, create Access Controls, and change system settings.

Scripting in ServiceNow Fundamentals

Extend ServiceNow with Scripting. Learn how to use the ServiceNow JavaScript API, take advantage of the extensibility of ServiceNow, and add new functionality or modify the baseline behavior of an instance.

Application Development Fundamentals

Build an award-winning loaner equipment application by working through a checklist of considerations for application creation, including decisions such as creating an application table vs. extending an existing table, and determining how users will interact with the application.

Performance Analytics Fundamentals

Master the setup, configuration, & usage of the ServiceNow PA application (Premium version). The course is designed for PA Administrators, Power Users, & Business Process Owners who require deeper service insight through Performance Analytics.

Project Portfolio Management Fundamentals

Learn how to efficiently manage the project lifecycle with ServinceNow PPM. Learn the suite of  tools & understand the specific role each application plays. Understand the solution architecture ?& deployment options & master the ?pm toolbox...