ServiceNow Advanced Administration

Course Fees: $2350.00 excl. GST
Printed Manual: $0.00 excl. GST
Course Duration: 2 days
Course Manual

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The course teaches attendees about administering a ServiceNow system, fine-tuning features based on organizational needs, and how to improve the user experience. This two-day course provides hands-on practice for implementing new workflows, creating Access Controls, and changing system settings.

 Best practices around a core set of ServiceNow applications are detailed and applied to course work. Attendees implement workflows and system enhancements to a ServiceNow system that has been in production for approximately six to 12 months. 

ServiceNow administrators & consultants who maintain ServiceNow systems – in production for approximately six to 12 months – and who have successfully passed the System Administration certification
ServiceNow System Administration
Discovery, Event Management
  • Capture class work in Update Sets to understand their purpose and movement
  • Learn how access to data is controlled within the framework of S’Now Contextual Security
  • Define Reference Qualifiers that direct the right data to the right users at the right time
  • Implement a Web Services API REST integration & learn about the possible data paths into ServiceNow
  • Coordinate service catalog elements, including user criteria, cart controls, and variables
  • Create a Record Producer
  • Implement new workflows that use a variety of activities to understand how records are generated from these
  • Define & use a db view as a report source, consider perf. Best Practices & try security controls that apply to reporting
  • Set system controls that direct the right data to the right users at the right time