Courses for Endeca / Right Now

All Endeca & Right Now courses are delivered at Deloitte NZ. If the course you need is not showing Please enquire - Course Enquiry

Endeca Developing Commerce Experience Manager Apps Rel 3.1

Learn to develop the components needed to create apps using Endeca Commerce Experience Manager Rel 3.1.  Learn about the Assembler and how to use and extend the out-of-the-box cartridges and cartridge handlers; and process results from the Assembler within a web application.

Endeca Commerce Core Technologies Rel 3.1

Ideal for developers and architects. Learn the fundamental knowledge of Endeca Guided Search and the tasks involved in extending and customizing the core functionality.


Endeca: Implementing the Content Acquisition System (CAS)

Technical introduction to the Content Acquisition System (CAS).  Learn to install CAS including the CAS Server, CAS Console, Web Crawler, and Endeca Document Conversion Module. Other key processes covered. Use Endeca Deployment Template to integrate a file system crawl into a sample CAS crawl baseline pipeline. Various data manipulation techniques are covered and applied to a sample file system crawl...and much more

Endeca: Using Commerce Experience Manager Apps Rel 3.1

Learn about all the different parts of Endeca Commerce Experience Manager. You will learn how to create pages and content to deliver to users contextually relevant experiences.

Dynamic Agent Desktop for Contact Center Admin

Deliver high-quality customer experiences consistently across channels, agent pools and geographies, while maximizing productivity and minimizing cost.

RightNow Analytics


Extract key information related to all CX components, and develop performance strategies based on collected data. Explore key analytics administration topics in the latest generally available version of RightNow CX to help develop a better understanding of how to best leverage this solution.

RightNow Chat Cloud Service Admin

Live chat provides an easy and effective way to engage a web visitor in the purchase process, as well as when they need assistance solving an issue. This Oracle RightNow Chat Cloud Service Administration training will demonstrate how this advanced solution can help agents guide web visitors to the best answers and outcome.

RightNow Customer Portal Cloud Service Customization for Admin

This training focuses on the Customer Portal, the website that customers access for self-support. You'll learn basic customizations that do not require programming skills, but can be accomplished through configuration settings and simple editing of text files.

RightNow Customer Portal Cloud Service Customization for Developers

This course focuses on Customer Portal, the web site site that customers access for self-support.

RightNow Customer Portal Design & Dynamic Agent Desktop Admin

This introductory course covers key foundational administration topics within the latest generally available version of Oracle RightNow CX Cloud Service.

RightNow Customer Portal Designer & Contact Center Experience Designer Admin

This introductory course covers key foundational administration topics within the latest generally available version of Oracle RightNow CX. This course is ideal for the new administrator or those wanting to brush up on their core administration skills.

RightNow Foundation for Contact Center Administrators

Learn the basic administrative functions of RightNow Cloud Service, a powerful tool designed to help drive those positive customer interactions.

RightNow Integration and Customization For Developers

This training focuses on non-Web-based aspects of RightNow CX. This includes programmatic access to the RightNow knowledge base and customization of the Agent Desktop client application.

RightNow Outreach and Feedback

This RightNow Outreach and Feedback training provides hands-on experience, combined with relevant best practices, to maximize the effectiveness of your marketing activities.