Siebel 8.1.x Business Analyst

Course Fees: $6710.00 excl. GST
Printed Manual: $0.00 excl. GST
Course Duration: 5 days
Course Manual

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This Siebel 8.1.x Business Analyst training examines Siebel applications in two dimensions. The first dimension, breadth, is covered in the first two days of the course; you'll become familiar with the defining features of Siebel applications, including Siebel Sales and Siebel Call Center. You'll also explore Siebel automation options, including Siebel Workflow, Assignment Manager and Task UI.

Learn To:
  • Navigate Siebel applications.
  • Use a wide range of Siebel application functionality.
  • Translate user requirements into technical specifications.
  • Explore application configuration options using Siebel Tools.

Benefits to You

  • Enrolling in this course will help business analysts can acquire the technical skills and Siebel application knowledge to translate user and process requirements into detailed technical specifications for your implementation team. This ensures a smoother implementation that meets your business needs. You'll also come away from the course with an appreciation of the logical structure of Siebel applications.

Part 2: Depth

  • The second dimension, depth, is provided in the last three days of technical training, which helps business analysts develop the knowledge and skills to participate in a Siebel implementation project. Explore key topics, including the Siebel Web architecture and data access. In the final half of this technical section of this course, you'll use Siebel Tools to explore application customizations. Key topics include modifying the business logic and user interface to Siebel applications and using Siebel automation.
  • Business Analysts
  • Project Manager
Siebel 8.1.x Business Analyst Self-Study Course
  • Use common Siebel Call Center features
  • Describe common Siebel integration techniques
  • Describe global deployment options
  • List the components of the Siebel Web architecture
  • Control access to views and customer data in a Siebel application
  • Create a company structure
  • Use Siebel Tools to examine object definitions
  • Describe how business and UI layer objects can be modified to meet user requirements
  • Describe Siebel automation options
  • Navigate and work with data in Siebel applications
  • Use common Siebel business entities
  • Use common Siebel Sales features
Using Siebel CRM
  • Introducing Siebel CRM Applications
  • Navigating
  • Working with Data in the Siebel User Interface

Common Siebel Business Entities
  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes
  • Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices

Siebel Application Features
  • Siebel Sales scenario: Opportunity Management
  • Siebel Sales scenario: Forecasting
  • Remote, TAS, Sales Methodologies
  • Siebel Call Center: service scenario
  • Email Response, SmartScript, Hoteling, and Multi-Tenancy

Other Siebel Features
  • iHelp
  • Inbox
  • Reports
  • Audit Trail
  • Search
  • Administration

Technical Topics
  • Architecture
  • Security
  • Access Control
  • Siebel Tools
  • Data Model
  • Workflow
  • Assignment Manager
  • Task UI

Deployment Considerations
  • Global Deployment
  • Integration Options
  • Related Courses