HR Service Delivery Fundamentals

Course Fees: $2550.00 excl. GST
Printed Manual: $0.00 excl. GST
Course Duration: 2 days
Course Manual

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The ServiceNow® Human Resources Service Management (HRSM) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. Learn how to configure and administer the ServiceNow Human Resources Service Management (HRSM) application.

During this two-day interactive training course, attendees will gain in-depth knowledge and practice in configuring and using the ServiceNow HRSM application. A combination of course content and lab work will help attendees learn to:

  • Review the ServiceNow HRSM solution and its capabilities
  • Configure HR properties, criteria, document templates, and managed lists
  • Define and manage HR Services, Categories, HR Service Catalogs, and Items
  • Create HR Knowledge articles and learn about the Knowledge Management lifecycle
  • Explore skills and auto-assign HR Cases based on skills
  • Learn about employee Profiles and the security constraints that determine access
  • Gain practical knowledge of HR Case Management and HR surveys
  • Drill into results via reporting and dashboards



  • The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.
  • Successful completion of this JavaScript course is recommended
  • Familiarity with basic ServiceNow platform features, such as:
    - ServiceNow user interface (UI), iconography, and user settings
    - UI navigation
    - List management
    - Platform security model that explain how ServiceNow roles determine what a user can access, create, update, and delete.
  • Scripting in ServiceNow is highly recommended

This course is designed for...

  • HR Administrators
  • ServiceNow administrators
  • Consultants who need to implement, configure, & administer ServiceNow HR Service Management