Service Portal Fundamentals

Course Fees: $2550.00 excl. GST
Printed Manual: $0.00 excl. GST
Course Duration: 0 days
Course Manual

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A Service Portal provides an alternative user experience to the standard platform interface. The Service Portal application offers the tools needed to configure, customize, and extend portal components to create an online experience similar to what your users are used to in other consumer products.

During this two-day interactive training course you learn how to use the Service Portal  application to configure, customize, and extend components to create a Service Portal  in your own student instance; a safe sandbox.

 

Prerequisites

Completion of the ServiceNow System Administration course with 6-plus months of hands-on administration experience.

Although all scripts are provided for lab exercises, participants will find them easier to interpret and read if they have a basic understanding of:

? Scripting in ServiceNow 

? AngularJS

? Bootstrap

? CSS

? HTML

This course is designed for low-code System Administrators and Web 

Designers/Developers who want to learn how to create Service Portals that offer users a consistent, intuitive, and delightful experience when accessing their organization's services online.

During this two-day interactive training course you learn how to use the Service Portal application to configure, customize, and extend components to create a Service Portal  in your own student instance; a safe sandbox. Participants will:

  ? Explore all aspects of the Service Portal application

  ? Learn how to re-configure an existing portal

  ? Review the Service Portal framework

  ? Create new Service Portals, Themes, Pages, and Menus, and Search Sources 

  ? Understand how to use and create Widgets

  ? Re-use existing Portal components

  ? Explore Service Portal search capabilities including Search Sources, Search Facets and Pagination

  ? Configure other aspects of the platform to enhance a Service Portal

  ? Review newly supported Service Portal features including Automated Test Framework and Guided Tours

These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk you through building your own Service Portal from scratch.